4. Take action on your findings With the vast amount of patient feed-back available online, practices need to monitor, analyze and act on the data provided by patients. With the right tools and strategies in place, practices can dig deeper to identify the health care touch-points that are consistently ranking high on patient experience scores (provider bedside manner, front desk staff, etc.). They can also isolate the more problem-atic components of the practice, like scheduling an appointment, wait time, parking, billing, etc. Today, more and more providers are leveraging patient feedback data as a means of benchmark-ing their performance. There is no better time than the present to start gathering, reviewing and analyzing patient feed-back to improve online ratings and re-views and ultimately increase patient acquisitions and referrals. Online reputation management has become an essential part of health care marketing and patient relations for all Practices need to monitor, analyze and act on the data provided by patients. practices within the medical field. Effec-tive online reputation management can preserve and enhance a chiropractor’s brand as well as provide transparency and clarity for consumers searching for a specialist. When put into practice, health care reputation management will become a catalyst for the overall success of chiropractic offices. Conquer management issues, learn tips for improving patient relationships and more! Visit canadianchiropractor.ca WEBINAR SERIES PRESENTS Researching the chiropractic adjustment, its sound source, and how it can impact practice decisions. WITH DR. JEROME FRYER TUESDAY, MAY 15 12 noon EST Registration fee $25 Register today at www.canadianchiropactor.ca *APPROVED FOR CC CREDIT IN ALBERTA (SEMINAR #3600) 24 Canadian Chiropractor May 2018 CC_JEROMEFRYERWEBINAR_HALFPG_APR2018_ASK.indd 1 www.canadianchiropractor.ca 2018-04-11 3:01 PM
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